Cancellation Policy
Cancellation and Refund Policy
Whether you are a player looking for your next adventure or a host ready to share your space, PickleGetaways makes it simple, transparent and free to get started.
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Attention Guests
Always Confirm With Your Host Before Booking
Each retreat, resort and private rental on PickleGetaways sets its own cancellation policy. The policy shown on each listing page is provided by the host and is binding once a booking is confirmed. If no cancellation policy is clearly displayed on a listing, we strongly recommend you contact the host directly to confirm their terms before completing your booking. PickleGetaways acts as a marketplace and is not responsible for individual host cancellation decisions.
Cancellation Date is the Contact Date
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Date Transfers
Many hosts will offer a date transfer to a future retreat or stay rather than a cash refund. Ask your host if this option is available before requesting a cancellation.
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Force Majeure and Emergencies
In cases of natural disaster, serious illness or government travel restrictions, most hosts will work with guests individually. Contact your host as early as possible and provide supporting documentation.
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Host-Initiated Cancellations
If a host cancels your confirmed booking, you are entitled to a full refund of any amounts paid. Contact PickleGetaways support if a host cancels and you have not received your refund within 14 days.
How to Request a Cancellation
Step by step guide to cancelling your booking
01
Force Majeure and Emergencies
In cases of natural disaster, serious illness or government travel restrictions, most hosts will work with guests individually. Contact your host as early as possible and provide supporting documentation.
02
Contact Your Host Directly
Send a message to your host through the PickleGetaways enquiry thread. Clearly state your reason for cancellation, your booking dates and what refund you are requesting. Ask for written confirmation of their decision.
03
Confirm the Outcome in Writing
Once the host responds, confirm the agreed outcome (refund amount, credit or date transfer) in the same message thread so both parties have a clear record.
04
Contact PickleGetaways Support if Needed
If you are unable to reach your host or a dispute arises, contact our support team with your booking details and we will assist in facilitating a resolution.
Have a Question About Your Booking?
Our support team is here to help. Reach out any time and we will connect you with your host or help resolve any issues with your cancellation.
