Privacy Policy

We are committed to protecting your privacy. This policy explains what information we collect, how we use it and your rights as a user of Pickle Getaways.

Effective Date: 1 January 2026

Last Updated: 20 July 2026

1. Overview

Pickle Getaways (“we”, “us” or “our”) operates an online platform that helps pickleball players discover and connect with retreat hosts, resorts, private rental properties and third-party accommodation and booking providers.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you use the Pickle Getaways website and services.

Where consent is required for a particular collection, use or disclosure of personal information, we will request that consent separately.

Important: Pickle Getaways acts as a marketplace and listing platform.
For host-submitted listings, when you send an enquiry through Pickle Getaways, your contact details and enquiry information are shared with the relevant host so that the host can respond.
For affiliate listings, selecting a booking link may redirect you to a third-party property or booking provider. Information collected by that third party is handled under its own privacy policy. Pickle Getaways may receive referral, click or conversion information from the relevant affiliate or booking provider.
Hosts, properties and third-party booking providers are responsible for their own privacy practices.

2. Information We Collect

Information You Provide to Us

Depending on how you use the Platform, we may collect:

your name, email address, telephone number and other contact details;

information included in an enquiry or contact form;

your preferred dates, group size, skill level and other booking-related information;

listing details, descriptions, photographs, location, pricing and contact information submitted by hosts;

messages and communications sent to or through Pickle Getaways;

newsletter preferences and marketing consent records; and

information provided when making a privacy request or complaint.

Information Collected Automatically

When you use the Platform, we and our service providers may automatically collect:

browser type, device type, operating system and device identifiers;

IP address and approximate location;

pages viewed, searches performed, filters selected and links clicked;

referring website, visit duration and interaction information;

cookie identifiers and analytics information; and

affiliate-link and referral identifiers.

Information Received from Third Parties

We may receive information from affiliate networks, properties and third-party booking providers relating to referrals made through the Platform.

Depending on the relevant provider, this may include click information, referral identifiers, booking or conversion status, transaction value and commission information. We do not receive or store full payment-card details for bookings completed directly with hosts, properties or third-party booking providers.
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How Information Is Collected and Held

We may collect information directly through website forms, listing submissions, enquiries, email communications, cookies and similar technologies.

Personal information may be held using website-hosting, email, analytics, cloud-storage and other technology service providers. We take reasonable steps to protect the information we hold and restrict access to people who require it for legitimate business purposes.
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3. How We Use Your Information

We use the information we collect for the following purposes:

To operate and improve the Pickle Getaways marketplace and website

To facilitate enquiries and communications between players and hosts

To analyse usage patterns and improve search results and recommendations

To detect and prevent fraud, abuse or violations of our Terms of Service

To comply with applicable laws and legal obligations

To measure affiliate referrals, verify eligible bookings, administer commissions and assess the performance of affiliate listings.

Marketing emails: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us through the Contact page.

4. Sharing Your Information

We do not sell personal information for monetary payment.
We may disclose personal information in the following circumstances.

With Hosts

When you send an enquiry about a host-submitted listing, we may share your name, email address, telephone number, requested dates, group information and message with the relevant host so that they can respond.

You should avoid including unnecessary sensitive or confidential information in an enquiry.

With Affiliate and Booking Providers

When you select an affiliate link, you may be redirected to a third-party property or booking website. That third party may collect information about your device, visit, referral and any booking you complete, in accordance with its own privacy policy.

Pickle Getaways may receive referral, click, conversion, transaction or commission information from affiliate networks and booking providers.

With Service Providers

We may use third-party providers to assist with website hosting, database management, email delivery, analytics, cloud storage, security, customer support and other business operations.

These providers may access personal information only to the extent reasonably necessary to provide their services to us and are expected to handle it securely and confidentially.

For Legal Reasons

We may disclose personal information where reasonably necessary to:
- comply with applicable law, legal process or a court or tribunal order;
- respond to a lawful request from a government or regulatory authority;
- investigate fraud, security incidents or misuse of the Platform;
- enforce our Terms of Service; or
- protect the rights, safety or property of Pickle Getaways, our users or another person.

Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing or sale of all or part of the Pickle Getaways business.

Where required by law or reasonably practicable, we will provide notice of a material change affecting how personal information is handled.

5. Cookies and Tracking Technologies

Pickle Getaways uses cookies, pixels and similar technologies to operate the Platform, remember preferences, analyse website use, measure affiliate referrals and support advertising activities.

Types of Cookies We Use

Essential Cookies: These are required for core website functions and cannot generally be disabled through our website.

Analytics Cookies: These help us understand how visitors use the Platform, including pages viewed, visit duration and website performance. We may use services such as Google Analytics for this purpose.

Affiliate cookies and tracking: These help identify when a user selects an affiliate link and may allow an affiliate or booking provider to attribute a completed booking to Pickle Getaways.

Preference Cookies: These remember settings and selections, such as search preferences.

Marketing communications: Where permitted by law, we may use your contact information to send news, updates or promotional communications. We will obtain consent where required.You can unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us through the Contact page. Unsubscribing from marketing communications will not prevent us from sending necessary service or transactional communications.

Where required, we request consent before activating non-essential cookies and tracking technologies. You may manage available choices through the cookie settings displayed on the Platform and through your browser settings. Blocking certain technologies may affect the operation of some website features. Third-party providers may process information collected through their technologies under their own privacy policies.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to operate the Platform, resolve disputes and comply with legal, accounting and regulatory obligations.

Retention periods may vary according to the type of information involved.

Enquiry and communication information may generally be retained for up to three years to support record keeping and dispute resolution.

Host listing information is retained while the listing remains active and for a reasonable period after its removal.

Affiliate and transaction records may be retained for accounting, commission verification, fraud prevention and legal compliance.

Analytics and cookie information is retained according to the configured retention settings of the relevant provider.

When personal information is no longer reasonably required, we will take reasonable steps to delete it or de-identify it, unless it must be retained under applicable law.

Where you request account closure or deletion, we will process the request within a reasonable period, subject to any information we are legally permitted or required to retain.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

encrypted transmission of information using SSL/TLS;

access controls and restrictions based on business need;

security settings made available by our hosting and technology providers;

measures designed to detect unauthorised access or misuse; and

periodic reviews of our information-handling and security practices.

No internet transmission or electronic-storage system is completely secure, and we cannot guarantee absolute security.
If a data breach occurs, we will investigate and respond to it in accordance with applicable law. Where legally required, this may include notifying affected individuals and the Office of the Australian Information Commissioner.

8. Your Rights

Your privacy rights depend on the laws that apply to your location and our handling of your personal information.

Under Australian privacy law, where applicable, you may:

request access to personal information we hold about you;

request correction of information that is inaccurate, incomplete, out of date or misleading;

opt out of direct-marketing communications;

withdraw consent where our handling of information relies on consent; and

make a complaint about how your personal information has been handled.

Users in some other jurisdictions may also have rights relating to deletion, restriction, objection or data portability.

To make a request, contact our Privacy Officer using the details in Section 12. We may need to verify your identity before processing a request.

We will respond within a reasonable period and generally aim to respond within 30 days. In some circumstances, applicable law may permit or require us to refuse or limit a request. Where appropriate, we will explain the reason for doing so.

9. Children

The Platform is not intended for people under 18 to create accounts, submit booking enquiries or submit host listings.
We do not knowingly collect personal information directly from a person under 18 for these purposes without appropriate consent or another lawful basis.
If you are a parent or guardian and believe a person under 18 has provided personal information to us, please contact us so that we can investigate and take appropriate action.

10. Third Party Links

Our platform may contain links to third-party websites, including host websites, social media platforms and partner services. This Privacy Policy applies only to Pickle Getaways. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the Platform, our information-handling practices or applicable law.
The date on which this policy was last updated will be displayed at the top of the page.
Where reasonably practicable, we will provide notice of material changes through the Platform, by email or by another appropriate method.
The updated policy will apply from the effective date displayed. Where applicable law requires consent for a new use or disclosure of personal information, we will request that consent separately.

12. Privacy Requests and Complaints

For access, correction, deletion or other privacy requests, or to make a complaint about our handling of personal information, contact:

‍Privacy Officer
Pickle Getaways
Email: info@picklegetaways.com

You may also use the Contact page on our website and include “Privacy” in the subject line.

Pickle Getaways
Please provide sufficient information for us to understand and investigate your request or complaint. We may contact you for additional information and may need to verify your identity before processing a request.We will acknowledge privacy complaints and generally aim to provide a substantive response within 30 days.If you are not satisfied with our response and the Australian Privacy Act applies, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.