We are committed to protecting your privacy. This policy explains what information we collect, how we use it and your rights as a user of PickleGetaways.
PickleGetaways ("we", "us" or "our") operates as a marketplace connecting pickleball players with retreat hosts, resorts and private rental properties. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website and services.
By using PickleGetaways, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our platform.
Important: PickleGetaways acts as a marketplace only. When you make an enquiry or booking with a host, your contact details are shared directly with that host to facilitate your booking. Hosts have their own privacy practices which are their responsibility.
2. Information We Collect
Information You Provide to Us
Name, email address and contact details when you create an account or send an enquiry
Profile information including photo, bio and skill level if you create a player profile
Listing details including description, photos, location and pricing if you are a host
Messages and communications sent through our enquiry system
Payment information provided to hosts directly (we do not store payment card details)
Information Collected Automatically
Browser type, device information and IP address when you visit the site
Pages viewed, search queries and filters used on the platform
Referring website and time spent on pages
Cookie and tracking data as described in Section 5
3. How We Use Your Information
We use the information we collect for the following purposes:
To operate and improve the PickleGetaways marketplace and website
To facilitate enquiries and communications between players and hosts
To display your listing or profile on the platform
To send transactional emails such as enquiry confirmations and account notifications
To analyse usage patterns and improve search results and recommendations
To detect and prevent fraud, abuse or violations of our Terms of Service
To comply with applicable laws and legal obligations
Marketing emails: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us through the Contact page.
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With Hosts
When you send an enquiry to a host, your name, email address and message content are shared with that host so they can respond to your enquiry. You are responsible for any additional personal information you choose to include in your messages.
With Service Providers
We work with third-party service providers who assist us in operating the platform, including email delivery, analytics and hosting services. These providers access your data only as needed to perform services on our behalf and are bound by confidentiality obligations.
For Legal Reasons
We may disclose your information where required to do so by law, court order or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5. Cookies
PickleGetaways uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our site.
Types of Cookies We Use
Essential Cookies: Required for the platform to function. These cannot be disabled.
Analytics Cookies: Help us understand how visitors use the site so we can improve it. We use tools such as Google Analytics for this purpose.
Preference Cookies: Remember your settings and preferences such as your search filters and saved listings.
Marketing Cookies: Used to show you relevant advertising on other platforms. Only active if you have given consent.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the platform.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations.
Account information is retained for as long as your account remains active
Enquiry and message data is retained for 3 years to assist with dispute resolution
Listing data submitted by hosts is retained until the listing is deleted or the account is closed
Analytics and usage data is retained in aggregated and anonymised form indefinitely
When you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.
7. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure.
All data transmitted between your browser and our servers is encrypted using SSL/TLS
Access to personal data within our team is restricted on a need-to-know basis
We regularly review and update our security practices
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request that we correct any inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to certain legal exceptions
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to the processing of your personal information for marketing purposes
Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us through the Contact page. We will respond to all requests within 30 days.
9. Children
PickleGetaways is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete that information promptly.
10. Third Party Links
Our platform may contain links to third-party websites, including host websites, social media platforms and partner services. This Privacy Policy applies only to PickleGetaways. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending you an email notification.
We encourage you to review this policy periodically. Your continued use of PickleGetaways after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us through the Contact page on our website. We aim to respond to all privacy-related enquiries within 30 days.
PickleGetaways For all privacy enquiries, please use the contact form on our website. Include "Privacy" in the subject line so we can route your message to the right team member promptly.
