PickleGetaways Terms of Service

1. Acceptance of Terms

By accessing or using the Pickle Getaways website and platform ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, players, hosts and any other users of the Platform.

If you do not agree to these Terms, you must not use the Platform. Your continued use of the Platform following any changes to these Terms constitutes your acceptance of the updated Terms.

Plain English summary: Using Pickle Getaways means you agree to these rules. If you disagree with any part, please stop using the platform.

2. About the Platform

Pickle Getaways is an online listing, discovery and referral platform that helps users find pickleball retreats, resorts and private rental properties.

The Platform may connect users directly with hosts or redirect users to third-party properties, accommodation providers and booking providers through affiliate links.

Pickle Getaways does not own, operate, manage or control the retreats, resorts or private rental properties displayed on the Platform. Except where expressly stated, Pickle Getaways is not a party to any accommodation, booking, payment or other transaction between a user and a host, property or third-party booking provider.

Listings on the Platform may include:
- listings submitted and managed by hosts; and
- affiliate listings prepared by Pickle Getaways using information available from third-party accommodation and booking providers.

Some affiliate listings contain links to third-party booking websites. Pickle Getaways may receive a commission if a user follows an affiliate link and completes an eligible booking. The commission is paid by the third-party booking provider. Prices, availability and booking terms are determined by the relevant provider and may change.

Important: Pickle Getaways does not own, operate or manage the properties displayed on the Platform. For host-submitted listings, bookings, payments and agreements are made directly between the player and the relevant host.
For affiliate listings, bookings, payments and agreements are made directly between the user and the relevant property, accommodation provider or third-party booking provider.
Pickle Getaways is not responsible for the actions, omissions or conduct of any host, property, accommodation provider, booking provider or user, except to the extent that liability cannot lawfully be excluded.

3. Accounts

You may browse listings on Pickle Getaways without creating an account. To send enquiries or create a listing as a host, you may be required to register for an account.

Account Requirements:

You must be at least 18 years of age to create an account

You must provide accurate and complete information when registering

You are responsible for maintaining the confidentiality of your account credentials

You are responsible for all activity that occurs under your account

You must notify us immediately if you suspect any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive or harmful behaviour.

4. Player Terms

As a player using Pickle Getaways to find and enquire about pickleball experiences, you agree to the following:

You will only send genuine enquiries with a real intention to book

You will provide accurate information about your group size, skill level and dates

You will treat hosts with respect in all communications

You will honour any booking agreements made directly with a host

You will leave honest and accurate reviews based on your genuine experience

Pickle Getaways is not responsible for the quality, safety, accuracy or availability of any listing. Players are encouraged to conduct their own due diligence before committing to a booking.

5. Host Terms

As a host listing a retreat, resort or rental on Pickle Getaways, you agree to the following:

All information provided in your listing is accurate, current and not misleading

You have the legal right to offer the accommodation, courts or services described

You will respond to player enquiries in a timely and professional manner

You will honour confirmed bookings arising from enquiries made through the Platform or otherwise accepted directly by you.

Your listing complies with all applicable local laws, licences and regulations

You will clearly state your cancellation policy on your listing before any booking is made

You will not post false, misleading or fraudulent content on the platform

Listing Approval: Listings may be reviewed before or after publication. We may reject, edit, suspend or remove a listing where we reasonably believe that it is inaccurate, misleading, unlawful, unsafe, infringes third-party rights, violates these Terms or does not meet our published listing standards. Where reasonably practicable, we will notify the host of a material change, suspension or removal.

6. Listings and Content

By submitting a listing or any content to Pickle Getaways, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, reproduce and distribute that content on the Platform for the purpose of promoting your listing.

Content Standards

Host-submitted listing information must be accurate, current, honest and not misleading.

Photographs submitted by hosts must genuinely represent the retreat, resort, private rental, accommodation, facilities and amenities being advertised.

Hosts must own, or have all necessary rights and permissions to use, any photographs, descriptions, logos or other content submitted to the Platform.

Pricing displayed by a host must reflect the actual price guests will pay, excluding any additional fees that are clearly disclosed before booking.

Content must not infringe any third-party intellectual property rights and must not contain offensive, discriminatory, unlawful or inappropriate material.

We may remove or edit content where we reasonably believe that it is inaccurate, misleading, unlawful, offensive, unsafe, infringes third-party rights or otherwise violates these Terms.
Where reasonably practicable, we will notify the submitting user of a material edit or removal. We may act without prior notice where immediate action is reasonably necessary to address fraud, unlawful content, intellectual-property infringement, security concerns, safety risks or a legal requirement.

AI-Generated Images for Affiliate Listings
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Pickle Getaways may use AI-generated or digitally created images for affiliate listings where suitable property photographs have not been supplied directly to Pickle Getaways or where Pickle Getaways does not have permission to use third-party photographs.

These images are created using available written information about the property, accommodation type, destination and pickleball facilities. They are provided for illustrative purposes only and are not photographs of the actual property.

AI-generated images may not reflect the property’s exact appearance, architecture, layout, landscaping, surroundings, furnishings, court configuration, facilities or current condition.

Each AI-generated listing image will be identified using an “AI-generated” label on or immediately adjacent to the image.

AI-generated images do not confirm the presence, appearance, number, availability or condition of any facility or amenity. Users should confirm all important property and booking details with the accommodation provider or third-party booking website before completing a booking.

Pickle Getaways will take reasonable steps to ensure that AI-generated images do not conflict with the verified written information available for the relevant listing. However, the actual property and its facilities may vary from the image.

7. Bookings, Payments and Affiliate Links

Pickle Getaways helps users discover and connect with hosts, properties, accommodation providers and third-party booking providers.

For host-submitted listings, bookings and payments are agreed and transacted directly between the player and the relevant host outside the Pickle Getaways Platform.

Some listings contain affiliate links to third-party booking providers. If a user follows an affiliate link and completes an eligible booking, Pickle Getaways may receive a referral fee or commission from the booking provider.

The commission is paid by the third-party booking provider. Prices, availability and booking terms are determined by the relevant provider and may change.

A booking made through an affiliate link is entered into directly between the user and the relevant property, accommodation provider or third-party booking provider. Pickle Getaways is not the accommodation provider, travel agent, payment processor or contracting party for that booking.

Pickle Getaways does not process, hold or guarantee payments made between users, hosts, properties or third-party booking providers.

Users should confirm all booking details, including pricing, availability, inclusions, taxes, additional fees and cancellation conditions, before making a payment.

Any booking amendment, cancellation, refund, chargeback or payment dispute must be handled directly with the relevant host, property or third-party booking provider.

Pickle Getaways is not liable for financial loss arising from a booking made through the Platform, except to the extent that liability cannot lawfully be excluded.

8. Cancellations

Cancellation, amendment and refund conditions depend on the type of listing and the relevant booking arrangement.

For host-submitted listings, cancellation and refund policies are set by the relevant host and are the host’s responsibility.

For affiliate listings, cancellation, amendment and refund policies are determined by the relevant property, accommodation provider or third-party booking provider.

Pickle Getaways is not a party to any cancellation, amendment or refund agreement between a user and a host, property, accommodation provider or third-party booking provider.

Users must review and confirm the applicable cancellation and refund conditions before completing a booking or making a payment.

Where cancellation information is not clearly displayed, users should obtain written confirmation from the relevant host, property or booking provider before booking.

Any request for a cancellation, booking amendment, refund, chargeback or compensation must be directed to the relevant host, property or third-party booking provider.

Pickle Getaways is not responsible for providing refunds or compensation arising from a cancellation, except to the extent that responsibility cannot lawfully be excluded.

For further guidance, please refer to our Cancellation Policy page.

9. Prohibited Conduct

You must not use Pickle Getaways to:

Post false, misleading or fraudulent listings, reviews or information

Harass, threaten or intimidate other users, hosts or the Pickle Getaways team

Scrape, copy or republish content from the platform without written permission

Attempt to gain unauthorised access to any part of the platform or its systems

Use the platform for any unlawful purpose or in violation of any applicable law

Manipulate reviews, ratings or listing rankings through artificial means

Impersonate any person, business or organisation

Transmit any viruses, malware or harmful code

Violations of these prohibitions may result in action under Section 13, including content removal, account suspension or termination, and may be reported to relevant authorities where appropriate.

10. Intellectual Property

Except for user-submitted content and third-party content, Pickle Getaways owns or licenses the intellectual-property rights in the Platform, including its website design, logo, branding, original written content, software and code.

You may not reproduce, distribute, modify, commercially exploit or create derivative works from Pickle Getaways content without our prior written permission, except where permitted by law.

User-submitted content, including listing photographs, descriptions and reviews, remains owned by the submitting user or relevant rights holder, subject to the licence granted to Pickle Getaways under Section 6.

Property names, business names, photographs, logos, trademarks, booking-provider content and other third-party materials remain the property of their respective owners or licensors. Their inclusion on the Platform does not transfer ownership to Pickle Getaways.

Rights relating to AI-generated content are subject to applicable law and the terms of the relevant AI service or technology provider.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Pickle Getaways is not responsible for loss, damage, injury, delay or inconvenience caused by the acts or omissions of an independent host, property, accommodation provider, third-party booking provider or other third party.
This may include:

loss arising from a booking, cancellation, amendment, refund dispute or payment made directly to a host, property or third-party booking provider;

personal injury, illness, property damage or other loss occurring at or in connection with a retreat, resort or private rental;

a host, property or booking provider cancelling a booking, failing to respond, failing to provide a service or providing a service that differs from its listing;

inaccurate, incomplete or outdated information supplied by hosts, properties or third-party booking providers, or used by Pickle Getaways to prepare an affiliate listing; and

temporary interruption, unavailability or loss of access to the Platform.

Important: To the fullest extent permitted by law, Pickle Getaways and its directors, employees and agents will not be liable for any indirect, incidental, special or consequential loss arising from the use of, or inability to use, the Platform.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Pickle Getaways acts as a listing, discovery and referral platform. Users should independently confirm important booking and property information and obtain appropriate travel insurance before travelling.

12. Disclaimer

The Pickle Getaways Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, we do not warrant that the Platform will always be uninterrupted, secure, error-free or free from viruses or other harmful components.

Listings may be submitted and managed by hosts or prepared by Pickle Getaways using information made available by properties, accommodation providers and third-party booking providers.

Although Pickle Getaways takes reasonable steps to review listing information, we do not guarantee that every listing will be complete, current, accurate or suitable for a particular user.

Host-submitted photographs are intended to show the relevant property. Some affiliate listings may instead use clearly labelled AI-generated images. AI-generated images are illustrative representations and are not photographs of the actual property.

Users must not rely on an AI-generated image as confirmation of a property’s exact appearance or the existence, number, condition or availability of any amenity.

Before booking, users should confirm all material information directly with the relevant host, property or third-party booking provider. This includes:
- pickleball court access, availability and condition;
- accommodation features and facilities;
- pricing, taxes and additional fees;
- inclusions and exclusions;
- accessibility requirements;
- availability and booking conditions; and
- cancellation and refund terms.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

13. Termination

We may suspend or terminate a user’s access to Pickle Getaways where we reasonably believe that the user has violated these Terms, engaged in fraudulent, unlawful, abusive or harmful conduct, created a security or safety risk, or exposed Pickle Getaways or another person to legal liability.

Where reasonably practicable, we will provide notice of a suspension or termination. We may act without prior notice where immediate action is reasonably necessary to address fraud, unlawful activity, security concerns, safety risks or a legal requirement.

You may close your account at any time by contacting us through the Contact page.

Suspension or termination does not affect any rights, obligations or liabilities that arose before the suspension or termination took effect.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Subject to any right or remedy that cannot lawfully be excluded, the parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from those courts.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15. Changes to Terms

We may update these Terms from time to time to reflect changes to the Platform, our services, business practices or applicable law. The date on which these Terms were last updated will be displayed at the top of this page.

Where reasonably practicable, we will provide users with reasonable notice of any material changes through the Platform, by email or by another appropriate method.

Changes will apply from the effective date stated in the updated Terms. Unless required by law or agreed with the relevant user, changes will not retrospectively alter an existing confirmed booking or any right or liability that arose before the changes took effect.

Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Platform.

16. Contact

If you have any questions about these Terms of Service, please contact us through the Contact page on our website. Include "Terms of Service" in the subject line so we can route your message appropriately.

Pickle Getaways
We aim to respond to all legal and terms-related enquiries within 5 business days.

Terms of Service

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